returns & exchanges
last updated: July 30, 2021
can I return or exchange a
yes. if you are not 100% satisfied with your new
GWP sustainable gift wrap and the fun, engaging community that is built around
GWP (we know…we’re good at mom guilt), you can return or exchange your unused
GWP in its original packaging. email us with your order number for instructions on how to process your return or exchange.
note, this only applies to full-priced items. sale items are not returnable.
GWPs return/exchange policy?
All returns/exchanges must be processed within 15 days of receiving the order.
returns will be refunded to your original form of payment or credited to your account for future use once we receive the items back unused and in their original packaging. You will receive an email from us as soon as we receive the returned merchandise.
please note, your original shipping charges are not refunded.
Please contact us for any returns and we will provide you with a mailing address to ship your
GWPs back to us. make sure to keep a tracking number for your returned item in case they get lost in transit.
also note, sale items and
GWP digital gift cards are final sale.
How long does it take to process a return?
GWP will process your refund as soon as we receive the merchandise back, unused and in original condition.
credit card refunds usually take up to 10 business days to appear on your statement.
I received the wrong
our bad! we apologize if we sent you an incorrect item. please contact us and we’ll be sure to get you the correct
how do I return or exchange a
GWP gift I received from someone else that was purchased online?
if you were gifted a
GWP item that wasn’t what you had in mind, you can return the item for an online store credit that you can use at any time.
please contact us with the gifter’s first and last name, email address, and the product(s) you’d like to return or exchange.don’t worry your return secret will be safe with us—your gifter will not be notified of any changes. what happens in the world of
GWP returns/exchanges stays with